USER/CLIENT TERMS AND CONDITIONS
WELCOME TO CONSEL !
The following terms and conditions (“T&C”) govern your access to and use of Consel (the “platform”) owned and operated by Consel limited, including all content, functionality and services offered herein. These terms and conditions create a contract between you and Consel limited. If you are under the age of 18, must need your parents’ or legal guardian’s permission to use the platform.
Please read these “T&C” carefully before you start using this platform. By clicking “agree/accept” you agree to be bound by these “T&C” at all times. Non-acceptance of the “T&C” shall disallow you to use the platform.
If you have any questions regarding the platform or the T & C please contact us here.
You hereby undertake, warrant, agree and/or understand that:-
1.2 To create an account and access the Site, you are over the legal age and not barred from using the Site under applicable law. If you are a minor, you hereby confirm that you have your parent or legal guardian has reviewed and accepted these “T&C”.
1.3 By registering with the platform you agree to abide by the T&C at all times, to use the platform in accordance with the laws of your jurisdiction, not abuse the platform in any way, and not access or use the platform using any automated software.
1.4 Only one registered account is allowed. Any attempt to create additional account shall be invalid.
1.5 Attempts to Break the security of the platform on any computer or mobile network or access an account that does not belong to you on the platform is strictly prohibited.
1.6 The platform is not liable for any technical glitches beyond the platform’s control at all times.
2. SERVICES DISCLAIMER.
2.1 The platform should not be used in potential or actual medical emergency/IES.
2.2 Consel /The platform is not a licensed or regulated medical service/care provider and that the platform does not replace professional medical advice or diagnose, treat or manage any illness or medical condition.
2.3 Consel /The PLATFORM provides Counselling & Consultancy services of different sectors through online. This platform creates connection between clients & Counsellor.
3.1 The platform is an online platform that connects Registered Practitioners and Advisors/ Counsellors with the users; and that the platform may only be used for personal and non-commercial purposes in accordance with this “T&C”.
3.2 All information, including the public questions and answers, available over the platform are for informational purposes only, not to be acted upon or administered without independent expert consultation; and is not a substitute for medical advice, diagnosis, treatment or care from your doctor
3.3 No formal medical diagnosis or treatments are provided on the platform and that all information provided on or through the platform or in connection with any communications through the platform, including, but not limited to communications with doctors or registered practitioners (collectively referred to as “Registered Practitioners”) providing private online consultations (a “Consultation”) on the platform is intended to be for general information purposes only and in no way creates a doctor-patient relationship or Advisor- client relationship.
3.4 The platform is not to be used for medical emergencies; and reliance on any information provided including the credentials of the Registered Practitioner on the platform is solely at your own risk.
3.5 Your choice and satisfaction of Advisor/ Registered Practitioner’s suitability, credentials and/or license or qualification; and the verification of the accuracy of the information provided via the platform is your sole responsibility and that the platform is not liable for any non-delivery and/or unsatisfactory outcomes.
3.6 The Registered Practitioners/ Counselors/ Advisors/ Service providers are solely responsible and liable for all or any prescriptions/ Activities / Any Work issued including the accuracy of information provided through the platform following a Consultation/ any contract of Service.
3.7 The Registered Practitioner is solely responsible for determining the need for further face-to-face consultation and that in under no circumstance shall the platform be liable for any misdiagnosis, acts or omissions/ Wrong work of the Registered Practitioner/ Counselor.
3.8 The platform is not accountable, responsible or does not provide any protection for any user interaction/s taken place beyond the platform.
3.9 The platform reserves the right and retains the sole discretion to keep or remove any Registered Practitioner’s profile on the PLATFORM at any time; and to incorporate or make available (as applicable) user reviews on Registered Practitioner at any given time for the purposes of enhancing service quality and equipping you with the information to allow you to make informed decision/s.
3.10 The procedures, products, services and devices discussed and/or advertised on the platform are for the purposes of awareness only, do not necessarily guarantee or imply appropriateness for any particular individual or prediction of viability, effectiveness, outcome or success and that the platform does not endorse the efficacy or accuracy of the same. It is your sole responsibility to verify the related information and taking any independent external expert advice and that the subscription or availing of such procedures, products, services and devices is at your own risk.
3.11 The platform is viewed and accessible worldwide and that the platform may contain information or references to products or services which may not be applicable, available or approved in all countries.
3.12 The platform reserves the right and retains the sole discretion to keep/temporarily disable/ remove any User’s profile on the platform at any time for security issues, reported improper behavior, or any other reason whatsoever.
3.13 You shall refrain from taking any action which is intended to, could potentially or would reasonably be expected to harm the platform’s reputation or lead to unwanted or unfavorable publicity of the platform.
3.14 The platform shall for its marketing and promotional purpose, preserve, use and share with third parties (without disclosing your identification) the information or data generated from the platform.
4. TRANSFER OF INFORMATION
You consent to the sharing or transfer of any information provided by you on the platform to any entities or related companies or subsidiaries of the platform in accordance with applicable laws.
5.1 The platform shall solely handle all financial transactions and only Consel payment gateway is accepted.
5.2 Consel/ The platform is not responsible for any kind of personal transaction & it is strictly restricted.
6.1 You agree to release, defend, indemnify, and hold the platform or any person associated with the platform free and harmless from and against any claims, liens, demands, causes of action, IPR infringement including but not limited to copyrights, trademarks or any other rights; loss, damages, expenses, fines, fees or liability (hereinafter “Claims”) brought or instituted by a third party against the platform which is caused or contributed to, by you through your usage of the platform or the negligence or willful misconduct of yourself.
6.2 The platform or any person associated with the platform is not liable for any kind of personal injury, including death, attributable to or caused by your use or misuse of the platform, to the fullest extent permissible by law.
7. UPDATING THESE TERMS &CONDITIONS
7.2 It is your sole responsibility to check for any such changes, modification or alteration made to the T&C and to familiarize yourself with it. Continued use of the platform shall be deemed as your assent to be bound by the T & C. If you do not want to agree the updated T&C, you will log out and discontinue the use of platform.
Failure to exercise or non-exercise or delay in exercising any right or provision of the T&C shall constitute a waiver of such right or provision.
9. SEVER ABILITY
If any portion of this T&C is determined to be illegal, invalid, unenforceable or frustrated, for any reason, then, insofar as is practical and feasible, the remaining portions of the T&C shall be deemed to be in full force and effect as if such invalid portions were not contained herein.
10. DISPUTE RESOLUTION
Consel/ The platform encourages amicable settlement of any conflict/s that might arise among you, the platform or any other user including the Registered Practitioner/ Counsellor/ Advisor will be resolved with the assistance or involvement of the platform. For addressing any grievances, or any other issues, transaction disputes you are encouraged to report the same to Customer Support here [INSERT LINK]. Upon failure to settle a dispute amicably within 15 days, such dispute will be referred to arbitration in accordance with the provisions of the Arbitration Act 2001 of Bangladesh.
11. GOVERNING LAW AND JURISDICTION
According to the laws of Bangladesh, this T&C will be governed by and construed. The courts of Bangladesh will have exclusive jurisdiction in relation to all disputes or matters arising hereunder, and the parties irrevocably submit themselves to the exclusive jurisdiction of the courts in Bangladesh, for the resolution of any disputes arising under or in connection with this Agreement.